The words below, first letter is capital, will be defined as follows:

Acceptance: validation by the Customer of his order.
General Conditions of Delivery: refer to the present delivery conditions described below.
Terms of Delivery: refer to the General Conditions of Delivery and the special delivery conditions described in
General Conditions of Sale: refer to these conditions of sale described below
Conditions of Sale: refer to the General Conditions of Sale and the special conditions of sale described on the website
Customer: Internet user placing a firm order, on behalf of himself or for a legal person, of the Products on the website
Legal Notice and Terms of use: refer to the legal notice and conditions of use of the website including the limitations of liability
Product: products and / or services offered for sale on the website
Territory of Delivery: Worldwide


MADEMOISELLE KELAPA is a company based in Bali, Indonesia, designing high quality cosmetic products based on natural products.
The Customer of the website declares to have the necessary competence to subscribe, access the services proposed by MADEMOISELLE KELAPA and to use them.

Hypertext links

The creation of hypertext links to the website is subject to the prior agreement of MADEMOISELLE KELAPA. The hypertext links established towards other websites from the website cannot, under any circumstances, commit the responsibility of MADEMOISELLE KELAPA.


The reproduction or representation, in whole or in part, of pages, data and any other element of, that makes up the website, by whatever process or support is prohibited and constitutes without permission of MADEMOISELLE KELAPA a counterfeit.

Product Description

MADEMOISELLE KELAPA offers on the website the online purchase of cosmetics. Photos of the Products on the website are not contractual. The Products are more fully described in the pages of the website In case of packaging lack of stock, the product may be delivered in a packaging which is different from the one presented on the product page pictures. In this case, MADEMOISELLE KELAPA agrees to infor, the customer by email and give them the opportunity to modify or cancel their order, partially or totally.

The rates are specified on the website for each Products, as well as the delivery costs shipment referring to the address chosen by the Customer. The total cost of the selected Product, including taxes and delivery, is described in the website and summarized at the time of the customer order checkout.

Confirmation of the order

After reading the description of the Products offered, their prices, Terms of Use, Legal Notice, Conditions of Sale and Terms of Delivery, the Customer selects the Products he wants to order and the delivery method of the Products.
By placing an order, the Customer acknowledges having read the special conditions of sale contained in the pages of the website which describe the Product (name, capacity, price, technical and custom specifications, guarantees, etc.) and expressly declares to accept unreservedly.

To the validation of the order, the Customer will have the possibility:

- to modify his choices,
- to reread, print and save the Legal notices and the General Conditions of Sale,
- to confirm acceptance of his order by clicking the "Confirm your order" button.
Confirmation implies total and unconditional acceptance by the Customer of these Conditions of Sale as well as the General Conditions of Use and Conditions of Delivery of the website subject to derogations established in writing between MADEMOISELLE KELAPA and the Customer.
Unless proved otherwise, the data provided by the Customer and recorded by MADEMOISELLE KELAPA constitute proof of the elements of the contract and the terms and conditions governing the relationship between MADEMOISELLE KELAPA and the Client.

After Validation, the Customer will receive an e-mail confirming his order. This e-mail will confirm receipt of the Customer's order by MADEMOISELLE KELAPA and will be invoiced.
In case of a large order and important quantity, or in case of out of stock or low stock of the ordered Product, MADEMOISELLE KELAPA reserves the right to cancel this order and to contact the Customer.
MADEMOISELLE KELAPA reserves the right to validate the Client's identity prior to the delivery of the Product to the Customer.
MADEMOISELLE KELAPA reserves the right not to honor an order when the Customer who ordered is subject of a dispute in progress for total or partial failure to pay of a previous order with MADEMOISELLE KELAPA.

Validity of your data

The Customer of the website undertakes to provide real, accurate, up-to-date information at the time of their entry in the registration form offered by our website. In the opposite case, MADEMOISELLE KELAPA declines any responsibility in the absence of liability, total or partial of the Products ordered by the Customer.


The prices of the Products are in euros, all taxes included.
MADEMOISELLE KELAPA reserves the right to modify the prices of its Products at any time according to the procedure described in the "General Conditions of Sale". In any case, the Products will be invoiced on the price based on the listed Products at the time of Acceptance.

Payment and billing

The payment of the Products Orders is carried out by:
- Credit cards (Visa or Mastercard)
- PayPal
- Hipay
- Stripe
The online payment service is secure but does not include any additional insurance policy, especially in case of stolen customer's credit card.
In case of unpaid due to the fraudulent use of a method of payment, MADEMOISELLE KELAPA reserves the right to apply to the Customer additional fees.
It is the Customer's responsibility to check the sending payment form before any Acceptance.
In any case, MADEMOISELLE KELAPA cannot be held responsible for problems or delays related to the method of payment procedures.
Credit paid online is in no way a deposit or an account.


Shipping costs are not included in the prices of the Products listed on the website describing the Products. Once the order has been processed, the price will include the costs relating to the delivery of the Products.
When the Customer places a concurrent order for several Products and they have different delivery dates, the delivery date of the order will be based on the latest date so that all the Products can be one-time delivery.

Shipping cost

The Customer is offered two choices of delivery:
- Delivery in 2 to 3 working weeks : shipping fees for this delivery method are 10 euros per order.
- Express delivery in 3 to 5 working days : shipping fees charged for this delivery method are 30 euros.

Confirmation of address and date of delivery

After confirmation of the method of payment at the validation, in case of direct payment online, Customer is notified by email of the shipping date and /or delivery and delivery address. The deadlines initially announced may exceptionally be delayed if we are out of stock. We are doing our best to process, package and ship your purchases within 24 to 48 hours after ordering. All orders are taken care of in the mornings before 1pm (Bali time). MADEMOISELLE KELAPA does not work during the weekend. Orders placed after the closure of the offices (at Indonesian times) Friday night will not be processed until the following Monday morning. The processing time for your order can be delayed during Balinese ceremonies or national holidays.
In case of shipping delay, an email will be sent by to the Customer. In accordance with the legal provisions, if the delay of delivery exceeds 7 days compared to the date initially provided, the Customer has the possibility to cancel their order within 30 working days. The Product should be returned complete and in its original package to MADEMOISELLE KELAPA.
MADEMOISELLE KELAPA denies responsibility related to the delivery in the following cases :
- Package returned due to an address error or an incomplete address. The parcel can be sent out again at the cost of new shipping cost.
- Return package following the non-recovery of package within the time limit with the services of delivery provider. A new parcel may be shipped upon customer request, subject to a new billing to customer.
- MADEMOISELLE KELAPA will not be held responsible for parcels lost in transit or failed delivery attempts for any reason whatsoever.

Taxes and customs

MADEMOISELLE KELAPA takes no responsibility for any customs duties, foreign taxes or other charges that may be imposed upon importation into your country. All taxes and duties differ between countries and states; therefore, we are unable to provide a cost estimate prior to delivery. These costs are established by the postal services and are not subject to our decision maker. We will inform all our customers of the relevant import restrictions of which we are aware. The acceptance of such restrictions and the payment of all associated costs are considered the responsibility of the buyer / receiver. For more information, we advise you to contact your customs office. Shipping fees and taxes will not be refunded for rejected packages due to taxes and customs duties.


Ownership of the Products being transferred upon acceptance of the delivery, it is the responsibility of the Customer to check the parcel on reception of the package, to make any claims that appear justified to the deliveryman and report them on the delivery note attached to the package. If the Products delivered do not conform in terms of quality to the specifications indicated in the delivery note, reserves and claims must then be sent by e-mail to MADEMOISELLE KELAPA, within 48 hours of receipt of the Products, imperatively joining the package concerned. After this period, no claim can be considered. In case of absence of the Customer during the delivery, the Customer must refer to the conditions of each delivery provider to find out how to recover the product.

Products Purchased and Shipped Outside Indonesian Territory:

Products on are manufactured and distributed in accordance with the Indonesian legislation rules. The liability of MADEMOISELLE KELAPA cannot be held liable for non-compliance with the legislation of another country where the Product is shipped.

Retraction right

In accordance with the legal provisions of the Consumer Code, the Customer who is the consumer has a period of 7 days from receipt of the Material Products, to exercise his right of withdrawal from MADEMOISELLE KELAPA without having to justify reasons, nor to pay a penalty.

Regarding the materiel Products, the return costs will be charge to the Customer to their personal account. Concerning the Material Products, the Products must be returned in their original state and complete, allowing a new commercialization. As an exception, unless the parties have agreed otherwise, the right of withdrawal may not be exercised for Products whose price is a function of fluctuations in the financial market rates, the Customized Products, for Products which are rapidly expired.

General Terms & Conditions modification

MADEMOISELLE KELAPA reserves the right to modify and complete these General Terms and Conditions of Sale and the benefits to the Customer on the website These changes will come into effect when they are posted on the website, understanding that the price of the Product will be price listed at the time of Acceptance.

Latest update

The last update of the conditions of sale dates from July 26, 2018.

Data processing

Personal data collected b our website will not be disclosed to anyone and will only be used in the context of commercial correspondence with MADEMOISELLE KELAPA.

Thank you for shopping on our website MADEMOISELLE KELAPA.
We reserve the right to change our Legal Notice at any time. All adjustments and changes to our Legal Notice will be posted online.
You can continue shopping on by accepting our new terms and conditions.